Rideshare Perspectives on Privilege and Access

The Ride of Perspectives

Rideshare apps like Uber and Lyft have become more than just a convenient mode of transportation—it’s a reflection of our societal attitudes towards privilege and access. They have created a unique intersection where different socio-economic backgrounds collide, leading to a fascinating dynamic amongst drivers and riders.

The Entitled Perspective: A Wealthy Expectation

For some riders, particularly those who come from affluent backgrounds, the availability of rideshare services is taken for granted. This demographic often views rideshare as an extension of their lifestyle—an expectation rather than a luxury. The convenience of summoning a ride at the touch of a button is a norm, a part of their daily routine that rarely prompts a second thought.

Especially when living in condensed urban settings like D.C. or NYC, where drivers are always less than a minute away. However, certain parts of my driving territory are more sparse and isolated, leading to situations where there simply aren’t enough drivers available to meet the high demand during peak summer months. This disparity can create challenges for riders who are accustomed to immediate service in more densely populated regions. 

When I pick up riders vacationing in Dewey Beach, I often hear complaints about the wait times for their Uber and the distance drivers are from their pickup location. Some even express frustration about not being able to get a driver at all the night before. I usually ask them, "Is this your first time in Dewey Beach?" Without fail, they respond, "Yes, and back home, I never have to wait more than five minutes. This is insane!"

This entitlement can manifest in various ways. Riders who assume that a driver should always be just around the corner might express frustration when faced with longer wait times or surge pricing. For them, rideshare is not merely a transactional service—it’s an assumed convenience that reflects their broader lifestyle of immediate gratification. This perspective can sometimes lead to a lack of empathy towards drivers, who may be juggling multiple commitments while navigating the challenges of the gig economy.

The Grateful Perspective: A Privilege to Ride

In stark contrast, many riders view rideshare services as a privilege—a luxury that not everyone can afford. For these individuals, hailing a ride is a moment of gratitude, a recognition of the effort and sacrifice that drivers make to provide this service. They appreciate the freedom rideshare apps afford them, particularly those who may not own a vehicle or who live in areas with limited public transportation options.

Going back to the isolated Dewey Beach part of my driving territory, I pick up many vacationing passengers that express their gratitude for the ride. I always respond with a cheerful, “Of course, you’re welcome!” Then, I like to lighten the mood with a little humor, saying, “As I always tell all my riders, if you’re paying, I’m driving!”

This mindset fosters a sense of respect and appreciation for the drivers. Riders who understand the challenges faced by gig workers often engage in friendly conversations, offer tips, and express sincere thanks for the ride. They recognize that for many drivers, driving rideshare is a means of survival, a way to make ends meet or provide supplemental income for their families.

Bridging the Gap: A Shared Journey

For riders who may feel entitled, taking a moment to consider the larger context of socioeconomic disparities can be enlightening. A simple acknowledgment of the driver’s hard work can transform an ordinary ride into a meaningful interaction. And a huge thank you to those who view rideshare as a privilege, expressing gratitude can foster a sense of community and respect that that enhances the experience for everyone involved.

This divide in perspectives underscores a more significant issue of social awareness and empathy. So, it’s essential to appreciate the diverse backgrounds and viewpoints that both drivers and riders contribute to the rideshare experience. And embracing this shift in mindset can lead to a more harmonious environment for all. Ultimately, every ride is a shared journey—one that can be enriched by the appreciation we extend to one another.

After all, regardless of our financial circumstances, we all share the same goal: reaching our destination.